5 Signs of Great Customer Service from Different Limo Companies
Why is it that only a handful of limousine services providers in Singapore laugh all the way to the bank while the rest struggle to stay out of the red? Contrary to what you might think, the thriving limousine service companies don’t practice any hush-hush or cloak-and-dagger business tactics to entice prospective clients. These luxury vehicle rental agencies just follow some prudent methods or approaches to make the bottom-line appear healthier.
1. Heart-to-heart interactions
If you happen to run a background check on any flourishing limousine service provider, you will find that they go out of the way to make each client feel he’s special. Every time a prospect calls up such a company, the customer care executive has a heart-to-heart conversation with him or her and tries to convince the individual that there will be an element of personalization in the service.
The business keeps a complete record about the clients’ personal profile and sends out online newsletters periodically with details about promotional offers. The clients also receive greeting cards, gift tokens, and rebate coupons on special days as well as on their birthdays, wedding anniversaries, and other important dates.
2. Quick response
Time is of essence in the limousine rental business. A firm which enjoys goodwill in the market is fully conversant with the importance of sending a Rolls Royce limousine to a client’s prescribed address at the right time. These companies are acutely aware that a customer is paying a good sum for the service and wouldn’t tolerate any delays or be put on hold. Such a firm also acts quickly on all inquiries for quotations or any issue related to the service.
3. Roll out the red carpet for steadfast customers
Every limousine service in Singapore that is performing well has some customers who regularly hire a Mercedes limousine or even a 6-seater Toyota Alphard Rental from the company. Surely, the limo operator knows only too well that steadfast customers expect something extra whenever they give the nod to reserve a luxury car.
4. Safe travel comes first
Limo rental companies make sure that all cars or vehicles in their fleet are insured against unexpected mishaps. Additionally, the chauffeurs carry valid driving licenses. Most significantly, the service provider sees to it that the transcripts of licenses and approvals for conducting business are regularly renewed or revalidated. They should also strive to have safety certifications like bizsafe. SGMaxi has recently obtained Bizsafe Level 3 certification!
5. Well-maintained fleet
The limo outfit ensures that all its vehicles are well-maintained and always in a ready-to-be-used state. They should always have a variety of vehicles whenever the needs change, for example, a 7-seater maxicab that can be pimped up a little to look premium. If you are looking for a limousine for a VIP with a large entourage, you can opt for a rolls-royce limousine for the VIP guests with the entourage following behind in a 9 to 13 seater minibus or even a 20-40 seater bus charter service in Singapore!
Nowadays, it is not unusual to find common folks comprising both locals and visitors opting for alimousine service in Singapore for a wedding event or a birthday party or simply for going around the city. The limo hire or rental market is fiercely competitive with the different limo companies in the island nation leaving no stone unturned to close the deal with a customer.